(2)列舉圖書館存在的問題

　　(3)希望能夠得到改進

　　September, 11

　　Dear President,

　　I am a sophomore with the Department of Law. My name is Wang Ming. I am writing to you today to intimate you with something undesirable that I have found in the University Library.

　　You may or may not realize how much our library, the landmark of our university or even of our town, weighs in our minds. It is a place we are most proud of and where we like to spend most of our time. In such an honorable place we have noticed recently some phenomena which hurt our eye. Some seats in the reading rooms are permanently reserved vacant seats, that is, some students occupy some seats they never come to use. What a terrible waste of valuable resource! Some other students are too noisy, talking among themselves, leaving mobile phone beeping anytime. And some library staff is ill-mannered and rude and not helpful most of time. These and other undesirable things have already done damage to the fame of our university and caused a lot of inconvenience to the users.

　　Dear President, we hope that something can be done to change and reverse the current situation. Let our cozy, comfortable, quiet, effective library come back.

　　Best wishes

　　Yours sincerely，Wang Ming

　　真題投訴信和申訴信

　　Sample 2 申訴信

　　Dear Mr. Smith,

　　Your printing quality is excellent, but delivery is not. We expect our printing orders to be on time. Recently, our orders have been delivered to us from two to five days later than the time promised. This practice has got to stop.

　　We have been maintaining a mutual rewarding relationship. We receive outstanding service coupled with creativity. For instance, with the widget promotion you helped to develop the color theme for our marketing program and we appreciated that greatly. In return for your quality work, we have given all our business to you. Now that relationship is in jeopardy because of your untimely delivery of printing orders.

　　We know you can meet the deadlines. Your action of getting our printing requirements to us on time is greatly appreciated.

　　Sincerely,

　　Li Ming

　　分析：以上是Gloryfield Furniture Manufacturing Inc. 寫給Smith Steven Printing Company 的申訴信, 信中提到Smith Steven Printing Company經常延誤送貨時間而給Gloryfield Furniture Manufacturing Inc.帶來損失。最后，Gloryfield Furniture 希望對方以后能夠準時交貨。

　　Sample 3 投訴信

　　Dear Customer Service Department,

　　Thank you for sending the above mentioned merchandise promptly. However, the merchandise No. 00712433, Model Name: Anta Sport, received on January 23rd, 2005, was found defective.

　　The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.

　　As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.

　　Enclosed are copies of invoice and delivery order for your reference.

　　Yours truly,

　　Li Ming

　　分析：這是顧客向客戶服務部投訴的一封信。第一段清楚說明了有問題的商品的型號，交易時間。第二段提出解決問題的辦法和依據，要么更換，要么退錢。第三段表達出期待，當然最后還要附上發票和其他證明依據。

　　(2)列舉圖書館存在的問題

　　(3)希望能夠得到改進

　　September, 11

　　Dear President,

　　I am a sophomore with the Department of Law. My name is Wang Ming. I am writing to you today to intimate you with something undesirable that I have found in the University Library.

　　You may or may not realize how much our library, the landmark of our university or even of our town, weighs in our minds. It is a place we are most proud of and where we like to spend most of our time. In such an honorable place we have noticed recently some phenomena which hurt our eye. Some seats in the reading rooms are permanently reserved vacant seats, that is, some students occupy some seats they never come to use. What a terrible waste of valuable resource! Some other students are too noisy, talking among themselves, leaving mobile phone beeping anytime. And some library staff is ill-mannered and rude and not helpful most of time. These and other undesirable things have already done damage to the fame of our university and caused a lot of inconvenience to the users.

　　Dear President, we hope that something can be done to change and reverse the current situation. Let our cozy, comfortable, quiet, effective library come back.

　　Best wishes

　　Yours sincerely，Wang Ming

　　真題投訴信和申訴信

　　Sample 2 申訴信

　　Dear Mr. Smith,

　　Your printing quality is excellent, but delivery is not. We expect our printing orders to be on time. Recently, our orders have been delivered to us from two to five days later than the time promised. This practice has got to stop.

　　We have been maintaining a mutual rewarding relationship. We receive outstanding service coupled with creativity. For instance, with the widget promotion you helped to develop the color theme for our marketing program and we appreciated that greatly. In return for your quality work, we have given all our business to you. Now that relationship is in jeopardy because of your untimely delivery of printing orders.

　　We know you can meet the deadlines. Your action of getting our printing requirements to us on time is greatly appreciated.

　　Sincerely,

　　Li Ming

　　分析：以上是Gloryfield Furniture Manufacturing Inc. 寫給Smith Steven Printing Company 的申訴信, 信中提到Smith Steven Printing Company經常延誤送貨時間而給Gloryfield Furniture Manufacturing Inc.帶來損失。最后，Gloryfield Furniture 希望對方以后能夠準時交貨。

　　Sample 3 投訴信

　　Dear Customer Service Department,

　　Thank you for sending the above mentioned merchandise promptly. However, the merchandise No. 00712433, Model Name: Anta Sport, received on January 23rd, 2005, was found defective.

　　The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.

　　As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.

　　Enclosed are copies of invoice and delivery order for your reference.

　　Yours truly,

　　Li Ming

　　分析：這是顧客向客戶服務部投訴的一封信。第一段清楚說明了有問題的商品的型號，交易時間。第二段提出解決問題的辦法和依據，要么更換，要么退錢。第三段表達出期待，當然最后還要附上發票和其他證明依據。