生活咨詢內容廣泛，有預定門票、餐桌定位：外出用餐、商店書店等公共場所的營業時間咨詢

1)常用詞匯

make a reservation預定 confirm a reservation確認預定

cancel ones reservation取消預定 frist come,frist serve先到先服務原則

layover/stopover中途停留 timetable時刻表

fare票價 toll通行費

saver ticket優惠票 open ticket開放機票

one-way ticket單程票 round-trip ticket往返票

airport tax機場稅 duty-free shop免稅店

excess charge超重 vacant seat空座

direct/non-stop flight直達航班 connecting-flight轉機

book預定 destination目的地

frist class頭等倉 business class商務倉

economy class經濟倉 van中巴

shuttle bus班車 airport limousine機場大巴

berth鋪位(火車上) pullman臥鋪車

scenic spot景點 extra charge/surcharge附加費

fulling-booked滿了 seat arrangement/assignment定座

E.T.A(estimated time of arrival)預計到達時間

E.T.D(estimated time of departure)預計起飛時間

2)常用句型

Id like to book______________________?

Id like to order_____________________?

Waht hour are you open________________?

waht time do you open/close___________?

生活咨詢內容廣泛，有預定門票、餐桌定位：外出用餐、商店書店等公共場所的營業時間咨詢

1)常用詞匯

make a reservation預定 confirm a reservation確認預定

cancel ones reservation取消預定 frist come,frist serve先到先服務原則

layover/stopover中途停留 timetable時刻表

fare票價 toll通行費

saver ticket優惠票 open ticket開放機票

one-way ticket單程票 round-trip ticket往返票

airport tax機場稅 duty-free shop免稅店

excess charge超重 vacant seat空座

direct/non-stop flight直達航班 connecting-flight轉機

book預定 destination目的地

frist class頭等倉 business class商務倉

economy class經濟倉 van中巴

shuttle bus班車 airport limousine機場大巴

berth鋪位(火車上) pullman臥鋪車

scenic spot景點 extra charge/surcharge附加費

fulling-booked滿了 seat arrangement/assignment定座

E.T.A(estimated time of arrival)預計到達時間

E.T.D(estimated time of departure)預計起飛時間

2)常用句型

Id like to book______________________?

Id like to order_____________________?

Waht hour are you open________________?

waht time do you open/close___________?